Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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SRJ
Level 7

lost my Roku 3 player

I am new to this forum. Forgive me if I am posting in the wrong thread.
We recently shifted apartment and during the course, we lost our Roku 3 player. I disconnected it from my account as per the instructions in Roku site. Luckily we have the serial number of our Roku noted. Is there a way to find the IP address the Roku is connected (assuming someone is using it) and track it down? please advise.
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2 Replies
mikebdoss
Level 7

Re: lost my Roku 3 player

Roku won't/can't give you information about where a device is connecting from. There's no way for you to do it either, as far as I know. 

Do you think your Roku was stolen? If you were moving to a new apartment, didn't you take everything from your old apartment?
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Heyitsrick
Level 9

Re: lost my Roku 3 player

Maybe tracking it down for return isn't viable, but I would think that Roku could do something to disallow a stolen player from being used on its service, no?
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