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AllisonAF
Level 7

incorrect shipping address

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I just purchased the voice remote from the website using my phone. When I went to use ApplePay to purchase the website did not ask me for my shipping address and some how just auto selected an address in South Carolina while I live in Ohio. There is no option for me to update the shipping address in my account on the order and the customer support team is completely useless and cannot do anything to correct it. This shipping address needs to be corrected like NOW as I am not paying $32 for a freaking REMOTE to never receive it 

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RokuKariza-D
Roku Employee
Roku Employee

Re: incorrect shipping address

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Hello @l-amador

I hope you're doing well.

For order-related concerns, it may be more effective to get help from our Support team. You can contact them here: support.roku.com/contactus then choose 'Questions about returning my Roku device or managing my order' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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6 REPLIES 6\
RokuMary-F
Roku Employee
Roku Employee

Re: incorrect shipping address

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Hi @AllisonAF,

Thanks for reaching out to the Roku community! We appreciate your patience regarding this matter. 

I have checked that you’ve been in contact with our support team regarding your order and it was resolved, could you please confirm if you still need additional assistance?

Please let us know and I'd be happy to take a closer look to see how we can help.

Thanks,

Mary

l-amador
Level 8

Re: incorrect shipping address

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This JUST happened to me! WHAT A SCAM! Did you ever get your package?

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RokuKariza-D
Roku Employee
Roku Employee

Re: incorrect shipping address

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Hello @l-amador

I hope you're doing well.

For order-related concerns, it may be more effective to get help from our Support team. You can contact them here: support.roku.com/contactus then choose 'Questions about returning my Roku device or managing my order' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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l-amador
Level 8

Re: incorrect shipping address

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I did! You know what TWO representatives stated? That there is no record of my purchase when clearly my bank account says ROKU 84.99 and I have a confirmation code! This is a SCAM!

rolandchernon
Level 7

Re: incorrect shipping address

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just happened to me too!

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RokuDanny-R
Roku Employee
Roku Employee

Re: incorrect shipping address

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@rolandchernon

Thanks for the post.

I have passed along your concerns to our Support team. They will follow up and assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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