Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1660
Level 7

i would like to cancel my CBS all-access billing and subscription

Jump to solution

i need to cancel my CBS All-Access subscription and billing

0 Kudos
1 Solution

Accepted Solutions
RokuDanny-R
Roku Employee
Roku Employee

Re: I Need Customer Support for charges!

Jump to solution

@1660 

Thanks for the inquiry.

If you subscribed to CBS All Access through the channel provider directly, @Iona-D mentioned you will need to contact the channel provider. Many channels on Roku are developed and maintained by the channel provider themselves. 

However, if you purchased your subscription through Roku Pay, please see our Support page here for more information: How do I manage or cancel a Roku® Pay subscription?

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
7 Replies
Iona-D
Level 13

Re: I Need Customer Support for charges!

Jump to solution

Before anything, give CBS All Access a call now for CBS All Access issues and problems.  People who have problems with other apps should contact that particular app directly either call, chat, even email.  Roku does not have a Call Center anymore as they disbanded it earlier this year.  I think they will be able to help you far more anyway with most any issue you experience with their app.  They sure helped me!

CBS All Access Phone #: (888) 274 5343  Monday-Sunday 8am-2am EST.

I have called them first when I had an issue or 2 with the app itself or my subscription.  If you still experiencing trouble after the call, then call the credit/debit card's own issuing institution and let them know what's going on.  They can help you far better than anyone else from canceling the card and issuing a new one to some other solution. 

All it takes is a couple of calls at most, no matter what the problem is .  Not mindless runarounds and wild goose chases!

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: I Need Customer Support for charges!

Jump to solution

@1660 

Thanks for the inquiry.

If you subscribed to CBS All Access through the channel provider directly, @Iona-D mentioned you will need to contact the channel provider. Many channels on Roku are developed and maintained by the channel provider themselves. 

However, if you purchased your subscription through Roku Pay, please see our Support page here for more information: How do I manage or cancel a Roku® Pay subscription?

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
PammyJ
Level 8

hRe: I Need Customer Support for charges!

Jump to solution

No! They want to unsubscribe, lol I'll never sign up for hulu although I truly want this, but if I have to go via roku, I can, and will do without. This **bleep** is terrible.

0 Kudos
joankarst
Level 7

Re: i would like to cancel my CBS all-access billing and subscription

Jump to solution

I want to cancel CBS all access billings

0 Kudos
456
Level 7

Re: i would like to cancel my CBS all-access billing and subscription acct no is 8162728107DE

Jump to solution

pls cancel my account  8162728107DE thank you

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: i would like to cancel my CBS all-access billing and subscription

Jump to solution

@joankarst @456

Thanks for the posts.

How are you subscribed to the channel? If you subscribed through Roku Pay, you can log into your Roku account online at my.roku.com and click Manage your subscriptions. For more information, visit our Support page here: How do I unsubscribe or cancel my Roku® Pay subscription?

However, if you subscribed through the channel provider directly, you will need to contact the channel provider for further assistance with your account.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
PammyJ
Level 8

Re: i would like to cancel my CBS all-access billing and subscription

Jump to solution

WOW,  this is exactly why I would never subscribe for anything via Roku...I want Hula so bad, but will go through my Firestick!

0 Kudos