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nokoruki
Level 7

i have 2 roku accouts.....

I have a 2 roku's. The one i purchased links to my account very well and the other one was givin to meh by my grandfather. I tried to link the second one to my roku account and it says thats its not the account used for this. How do i bypass and or get my account linked in ?? 

 

 

 

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3 REPLIES 3\
HDMIGuy
Level 12

Re: i have 2 roku accouts.....

You need to do a factory reset of the one given to you.  

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RokuKariza-D
Roku Employee
Roku Employee

Re: i have 2 roku accouts.....

Hi @nokoruki

Thanks for the post.

In addition to @HDMIGuy's response, your 2nd Roku device is currently associated with another person's account. We would recommend signing it out by performing a factory reset. Once done, you'll be able to link it to your own account.

If you need help with the suggestion above, you can visit this link: How do I factory reset my Roku® streaming device?

I hope this helps!

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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makaiguy
Community Streaming Expert

Re: i have 2 roku accouts.....

@nokoruki- to expand on the reply from @HDMIGuy ..

After a Factory reset (Roku path Settings > System > Advanced system settings > Factory reset) you'll be setting it up again as though it were a new unit.  When you get to the part where you link the device to a Roku account, just link it to your own existing account using the same email address as with your other Roku, don't create a new account.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

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