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i cancelled and got email verify yet still billed every month

recieved email Sept. 17 2018 and see that they still bill me every month, spoke to cbs they said its roku but cant get an email or phone number to reach anyone

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Roku Employee
Roku Employee

Re: i cancelled and got email verify yet still billed every month

Hi,

Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

Please send me a private message with your Roku account email address and device serial number. I'll have a member of our Support team take a look and help get this straightened out for you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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