Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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SweetTasha
Level 8

how to set up an account for my device

OOPS! I didn't remember that I set up an account for the forum before I had purchased the device. So, my question is how to set up and account that I use to activate the device.

My device is a Roku Express. I've connected it to the TV using the HDMI cable. I have no idea how to use the device, so I searched support to learn what to do next. I followed the links there and it seemed that I need to set up an account, but I haven't found a link that says anything about how to do it. So...

1. Do I need to set up an account?
2. Do I need a separate account to use this forum? Or just use the same account?

TIA for your help.
SweetTasha.

4 Replies
renojim
Level 21

Re: how to set up an account for my device

Have you connected the device to your TV and gone through the setup process?  It should walk you through it.  You can set up an account at https://my.roku.com

makaiguy
Level 20

Re: how to set up an account for my device

My Roku account here is the same one my Roku devices are linked to. During the linking part of the setup process you'll be able to link to your existing account or set up a new one.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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SweetTasha
Level 8

Re: how to set up an account for my device


@renojim wrote:

Have you connected the device to your TV and gone through the setup process?  It should walk you through it.  You can set up an account at https://my.roku.com


Thanks for your reply. Yes to both.

But I'm still uncertain how to do the basic things, like how to actually view a program. Those topics are probably covered in the videos, but I'm more of a words-person rather than a visual-person, and ususally when I've learned how to do the basics, I'm good at figuring other tasks on my own. 

I'll open a new discussion here and explain what I'm seeing on the TV screen. Then maybe you and others will help me from that starting point.

Again, thanks for your reply.
SweetTasha

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SweetTasha
Level 8

Re: how to set up an account for my device


@makaiguy wrote:
My Roku account here is the same one my Roku devices are linked to. During the linking part of the setup process you'll be able to link to your existing account or set up a new one.

Thanks for our reply. I now have my account set up.
SweetTasha

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