horrible customer service I don't recommend this company to be family friendly
on January 9 2021 i logged into my roku to try and watch some television as i normally due as im a very loyal customer.by the stroke of the wrong remote keys due to the roku itself service moving slow on opening an app i accidentally subscribed for a app i didnt mean to.IT WAS A MISTAKE CORRECTED ON MY END IN 10 MINUTES.i quickly unsubscribed the app and thought i would see an instant refund.WRONG!i even reached out to support and i got a lousy unacceptable response. What bothers me even more is that in his same forum im writing in i saw someone else go through the same thing with her grandson accidentally purchasing espn. i do not recommend this product yo would think if you didnt se the product at all and because sometimes the rok loads slow and i was trying to configure and align the service with my remote that i have to be charged. I will hope the ceo of this company sees this and gives me a refund.
verbatim the disturbing response i received from the same customer service agent the same other patron had but a diffrent outcome for me.
CS/MA-Michael Anthony Hogar, Jan 11, 2021, 3:03 PST:
Good day! Thank you for contacting Roku. I understand from your message that you are reporting a recent charge on your Roku account as unrecognized and are requesting a refund. We can certainly provide context and information on this charge. For your reference, here are the details for the subscription(s).
Channel Name: ALLBLK - Annual Subscription
First charge date: 01/09/2021
Last charge date: 01/09/2021
Cancellation date: 01/09/2021
Note that all content purchases and subscriptions are prepaid, final and non-refundable unless otherwise stated in the content and service provider's credit and refund polic
" Subscriptions are pre-paid, non-refundable, and will auto-renew until you cancel your subscription. When you cancel a subscription, the cancellation will not take effect until the next renewal date and you may be entitled to continue to access the content until then."
It's probably a good idea to add a PIN to your roku account. That would make it much harder to order something accidentally.