Accounts, Billing, & Orders

[Maicol05]

I’m having some problems with my channels I pay 150 for a package but in my tv it show like I’m not subscribed and this in my order number Order 2104

[atc98092 · Accepted solution]

You have to provide more specific information.

• What is your Roku model number (not it's name)
• What specific channel(s) has issues
• What package did you purchase that was so expensive?

What you've provided is so generic we have no idea where to begin. And when the Roku support employees return here Monday morning they will need the same info.

[staceyparsons]

I do not see a topic already listed pertaining to my issue.

In the 2nd season of Yellowstone Peacock is wanting me to upgrade before we can watch anymore but I had already upgraded to premium so it says that and for me to go back and stream. I still keep getting the upgrade prompt so then I was RELUCTANTLY trying to upgrade further to premium PLUS but the peacock channel is STILL not letting me upgrade or watch my series. All is good with my pmnt method, my next draft date is mid May and there is NOTHING wrong with my internet as other shows on Peacock, Netflix etc work just fine. I am seeing a feather on the episode button on the tv screen next to the season and episode that I am currently at. 

Please help. This is very frustrating. 

Stacey

[DBDukes]

---

@staceyparsons wrote:

I do not see a topic already listed pertaining to my issue.

In the 2nd season of Yellowstone Peacock is wanting me to upgrade before we can watch anymore but I had already upgraded to premium so it says that and for me to go back and stream. I still keep getting the upgrade prompt so then I was RELUCTANTLY trying to upgrade further to premium PLUS but the peacock channel is STILL not letting me upgrade or watch my series. All is good with my pmnt method, my next draft date is mid May and there is NOTHING wrong with my internet as other shows on Peacock, Netflix etc work just fine. I am seeing a feather on the episode button on the tv screen next to the season and episode that I am currently at. 

Please help. This is very frustrating. 

Stacey

---

This really should be a separate topic. However, let's go over a couple of things that might help you understand how best to proceed.

Peacock TV has three tiers:

• Free. This gets you about half of the available content. There will be commercials.
• Premium. $5/month. This gets you the entire library of content. There will be commercials.
• Premium Plus. $10/month. This is the same as Premium, but with no commercials. Well, some, but mostly none.

So, upgrading to Premium Plus doesn't get you any more content. If you can't watch something, that isn't the solution. There's something else going on.

Next thing is, if you are a Comcast/Xfinity Internet customer, you get Peacock Premium included. You can upgrade to Premium Plus, but, as stated before, you get no more content, just fewer (mostly none) commercials.

So, if you have Comcast/Xfinity Internet, and commercials don't bother you, you don't have to pay anything for it. Does this apply? This is important, and we need to get this straight before we proceed, because it will impact what you do next.