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Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Maicol05
Level 7

having some problems with my channels

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I’m having some problems with my channels I pay 150 for a package but in my tv it show like I’m not subscribed and this in my order number Order 2104

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atc98092
Level 21

Re: having some problems with my channels

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You have to provide more specific information.

  • What is your Roku model number (not it's name)
  • What specific channel(s) has issues
  • What package did you purchase that was so expensive?

What you've provided is so generic we have no idea where to begin. And when the Roku support employees return here Monday morning they will need the same info.

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.

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atc98092
Level 21

Re: having some problems with my channels

Jump to solution

You have to provide more specific information.

  • What is your Roku model number (not it's name)
  • What specific channel(s) has issues
  • What package did you purchase that was so expensive?

What you've provided is so generic we have no idea where to begin. And when the Roku support employees return here Monday morning they will need the same info.

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.

View solution in original post

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