I am trying to add Disney Plus to my TV via my Roku account , however the roku account that it is currently set up is an exes from over 5 years ago. It contains her email, but I need to delete her sign in and set up mine as Disney Plus is not showing on my channels due to it being under that email. I am irritated and can't believe I never checked it previously. Help!!
I have an old Roku 2 that my ex boyfriend had an account set up with. It hasn’t been used in over 6 years, the ex is long gone and now I’m trying to see if I can reset the Roku to my email address and make a new account in my name. Basically start over like it’s a brand new Roku. Is there a way to do this without having the dirtbag ex’s email and account info??
Once your device has been factory reset, you can set up your device with your own Roku account. If you do not already have a Roku account, you can visit our Support page here: How do I create a Roku® account?