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gchiccwv
Level 7

espnwatchcharlestownwvxxxx

I received a message from ROKU that a subscription for ESPNWATCH would take effect on Aug. 13, 2021 for $ 69.00 per month.  How can I cancel it ?

charlestownWV 

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3 REPLIES 3\
AvsGunnar
Community Streaming Expert

Re: espnwatchcharlestownwvxxxx

@gchiccwv 

Login to your online account dashboard at https://my.roku.com/account, navigate to Manage Your Subscriptions under the Manage Account Section.

There was an update to that email stating that the 69.00 is the yearly price, not monthly price.

 https://community.roku.com/t5/Channel-Issues-Questions/Watch-ESPN-App-Price-Change/m-p/703960#M84075

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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DBDukes
Community Streaming Expert

Re: espnwatchcharlestownwvxxxx


@gchiccwv wrote:

I received a message from ROKU that a subscription for ESPNWATCH would take effect on Aug. 13, 2021 for $ 69.00 per month.  How can I cancel it ?

charlestownWV 


Perhaps @RokuDanny-R can weigh in. The app name "ESPNWatch" hasn't been used in quite some time. The app for Roku is simply "ESPN" and is free.

A subscription would be for a service, and there is no service by the name "ESPNWatch" but rather, there is an ESPN product named "ESPN+" which is $69/year or $6.99/month. Perhaps you have a subscription to that?

I hope @RokuDanny-R can clarify if this is truly a legitimate Roku email you received, and if it is, can get the Roku staff to get the words right in Web and email communications.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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RokuDanny-R
Roku Employee
Roku Employee

Re: espnwatchcharlestownwvxxxx

@gchiccwv

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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