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Joseph42
Level 7
‎01-14-2021 11:36 AM

email is not on my account but yet it appears on my screen

Look I have called I have tried to get in touch with humans I have went to Account Support to support's to to blogging to vlogging to losing my mind email is on my account when I see the system check 

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2 REPLIES 2\
renojim
Community Streaming Expert
‎01-14-2021 12:00 PM

Re: email is not on my account but yet it appears on my screen

Slow down!  Complete sentences, please.  What "system check"?  Are you saying the email address shown at Settings->System->About isn't yours or are you referring to something else?

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Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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RokuDanny-R
Roku Employee
Roku Employee
‎01-15-2021 04:05 PM

Re: email is not on my account but yet it appears on my screen

@Joseph42 

Thanks for the post.

Can you please clarify your inquiry? How did you setup your account? Have you tried performing a factory reset on the Roku device and linking it to your Roku account?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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