Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

email address not correct how could an account have been created

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The email address associated with the bank account information should not have been validated.  The problem is that I want to cancel a subscription service that is being charged to my bank account, but I can't because I the email address is wrong and doesn't exist.  I am not sure if maybe there is another email address that is very similar to mine and only missing one character that could be someone else's.  Then there is the bank account that is being charged that does belong to me, but I never authorized the charges.  I need for someone to call me [personal information removed]

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Roku Employee
Roku Employee

Re: email address not correct how could an account have been created

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@darlene3 

Thanks for the post.

Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: email address not correct how could an account have been created

Jump to solution

@darlene3 

Thanks for the post.

Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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