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middle_road
Level 8

'e-mail' link on support page is not functional.

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I just took advantage of a 'Roku Offer' ("exclusive upgrade for you") to upgrade my old Roku 2 (2720x) to a Premiere for $19.99.

Went through and ordered it, and now I see that I was charged $24.99 instead of the $19.99 being offered.

So I figured I would e-mail customer support. Went through all the different selections, selected 'other' to get to the point where 'e-mail' is offered and its a useless page.

https://support.roku.com/contactus/contact-options  selected 'email' and it took me to this useless page:

https://support.roku.com/contactus/contact-details

How does one contact Roku via e-mail?

Sorry but $5 here, $5 there adds up. . .

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RokuMary-F
Roku Employee
Roku Employee

Re: 'e-mail' link on support page is not functional.

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Hi @middle_road,

Thanks for the inquiry.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks,

Mary

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6 REPLIES 6\
RokuMary-F
Roku Employee
Roku Employee

Re: 'e-mail' link on support page is not functional.

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Hi @middle_road,

Thanks for the inquiry.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks,

Mary

View solution in original post

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middle_road
Level 8

Re: 'e-mail' link on support page is not functional.

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Issue resolved, received the difference with the pricing this morning.

Thanks.

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StreamerUser
Community Streaming Expert

Re: 'e-mail' link on support page is not functional.

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The email (and chat) option is there, but buried:

https://support.roku.com/contactus

Choose "Setup.." then "Ultra" then "Other" then "Need more help?"

 

StreamerUser
Roku Community Streaming Expert

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middle_road
Level 8

Re: 'e-mail' link on support page is not functional.

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It must have been malfunctioning that night. I even tried from my laptop to see if it was a problem with my desktop browser.

I should have waited a day then tried again. I wasn't being patient... When I clicked on "Need more help?" it took me to a page with nothing but the logo and such on it. Basically 'null'.

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RokuMary-F
Roku Employee
Roku Employee

Re: 'e-mail' link on support page is not functional.

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Hi @middle_road,

Thanks for the note.

I have checked that you were in touch with our Support team recently and if you still need further assistance, we would recommend reaching out to them as they would best be able to assist you moving forward.

Thanks,

Mary

middle_road
Level 8

Re: 'e-mail' link on support page is not functional.

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Yes, all went smoothly.

Thanks,

_Dan

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