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middle_road
Level 7

'e-mail' link on support page is not functional.

I just took advantage of a 'Roku Offer' ("exclusive upgrade for you") to upgrade my old Roku 2 (2720x) to a Premiere for $19.99.

Went through and ordered it, and now I see that I was charged $24.99 instead of the $19.99 being offered.

So I figured I would e-mail customer support. Went through all the different selections, selected 'other' to get to the point where 'e-mail' is offered and its a useless page.

https://support.roku.com/contactus/contact-options  selected 'email' and it took me to this useless page:

https://support.roku.com/contactus/contact-details

How does one contact Roku via e-mail?

Sorry but $5 here, $5 there adds up. . .

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1 Reply
MaryFranco
Roku Employee
Roku Employee

Re: 'e-mail' link on support page is not functional.

Hi @middle_road,

Thanks for the inquiry.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks,

Mary

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