Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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GeezLouise
Level 7

deactivate old roku?

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 How can I deactivate old roku other than via my new smart tv? Don't want to upset the new tv setup. Not tech savvy.

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andyross
Level 15

Re: deactivate old roku?

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First, go to https://my.roku.com/account and remove the device from your account. Then perform a factory reset: https://support.roku.com/article/208757008

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DwreckThaSavage
Level 7

Re: deactivate old roku?

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no I'm actually very tech-savvy but when it comes to an account being hacked or cloned there's no other way to deal with it besides just to lose it completely I had to go get complete sure that I had access to only that account because I know that you can cover up that have an access part to where it's never seen especially if somebody's using 5G above your service when it's real time and it's going to ruin the world but that's besides the point my problem is just being able to get around the putting my card information in it actually tells me honestly it isn't anything that doesn't cost anything but it's one of my card information and it's weird

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DwreckThaSavage
Level 7

Re: deactivate old roku?

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Mr. Or mrs. Computer whoever you are how do I not put my card information in and still get into my account without resetting the TV I've done tried everything I heard that you had to literally take them back to the store there's got to be a way

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andyross
Level 15

Re: deactivate old roku?

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First, go to https://my.roku.com/account and remove the device from your account. Then perform a factory reset: https://support.roku.com/article/208757008

View solution in original post

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makaiguy
Level 20

Re: deactivate old roku?

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@GeezLouise wrote:

 How can I deactivate old roku other than via my new smart tv? Don't want to upset the new tv setup. Not tech savvy.


  • Log into your account at http://my.roku.com
  • Scroll down the page to "My linked devices"
  • Locate your device and click "unlink"
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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