my #Disney+ subscription which I purchased through Roku stopped working on April 1st. When I called #Disney+ they told me they had no record of my subscription, email or cc
that is when I sent an email explaining the situation to Roku. All I wanted was to use a service I had paid for. The advisor informed me I was using the wrong email to log in - which was not the case - he never answered any of my questions and told me that he could do nothing to resolve the issue unless I canceled my subscription to #Disney+ on roku (which appeared to be active and paid for until August). Now apparently I have to wait for a refund from #Disney+ which did not have a record of my account in the first place so not sure if and when I’ll get my money back.
Now I’m out of pocket, I have no #Disney+ and.. as the cherry on the cake I can’t even upgrade my #Hulu account with the Disney+ bundle because I’m billed through Roku.