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carrvet
Level 7

credit for a return

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I returned a unit over a month ago and never got credit. I have tried the Support section but my order doesn't show up on my account? My order number is 102392264 and my RMA is 342221. I don't know how to contact anyone on this since the support page doesn't work?

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RokuDanny-R
Roku Employee
Roku Employee

Re: credit for a return

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@carrvet 

Thanks for the post.

For billing and order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.

If you are unable to use that link for any reason, please feel free to send me a PM with your Roku account email address, and include the order and case number of your issue. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: credit for a return

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@carrvet 

Thanks for the post.

For billing and order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.

If you are unable to use that link for any reason, please feel free to send me a PM with your Roku account email address, and include the order and case number of your issue. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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