Accounts, Billing, & Orders

[gcruik]

Have two different emails. Eariler and preferred email I used with a Roku Stick. Now I have a new TCL TV and used a different email and I can not get to that email so I can edit/change it. I tried at my.roku.com, but it said that that older one was already taken.  

So how do I change the email on the TV?

Gordon C

[renojim]

If you don't have any subscriptions paid through Roku on the TV, the easiest way would be to just do a factory reset and then link it to the other account.

[mock59]

how to do a reset

[RokuDanny-R]

@mock59 

Thanks for the inquiry.

For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

Thanks,
Danny