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gcruik
Level 7
‎05-06-2020 04:33 PM

consolidate emails on two different items. One a new TCL tv and an older stick.

Have two different emails. Eariler and preferred email I used with a Roku Stick. Now I have a new TCL TV and used a different email and I can not get to that email so I can edit/change it. I tried at my.roku.com, but it said that that older one was already taken.  

So how do I change the email on the TV?

Gordon C

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3 REPLIES 3\
renojim
Community Streaming Expert
‎05-06-2020 05:10 PM

Re: consolidate emails on two different items. One a new TCL tv and an older stick.

If you don't have any subscriptions paid through Roku on the TV, the easiest way would be to just do a factory reset and then link it to the other account.

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mock59
Level 7
‎05-08-2020 05:59 PM

Re: consolidate emails on two different items. One a new TCL tv and an older stick.

how to do a reset

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RokuDanny-R
Roku Employee
Roku Employee
‎05-12-2020 04:08 PM

Re: consolidate emails on two different items. One a new TCL tv and an older stick.

@mock59 

Thanks for the inquiry.

For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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