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ddemaz
Level 7

charged my credit card but never sent the merchandise

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I paid to purchase a replacement remote control - and received an email notification on Sep 13, 2021, stating that the merchandise has been mail with Tracking Number: 9400111298334864245877.

 

on 9/27/21, in a reply to my inquiry, USPS has reported that though the mailing label was created - USPS never received the actual merchandise means the actual merchandise was never mailed.

 

And since I did not receive the merchandise - I am claiming a full refund of the amount charged on my card.

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RokuKariza-D
Roku Employee
Roku Employee

Re: charged my credit card but never sent the merchandise

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Hey @ddemaz

We do apologize for the inconvenience this has caused you.

For order-related concerns, it may be more effective to get help from our Support team. You can contact them here: support.roku.com/contactus then choose 'Questions about returning my Roku device or managing my order' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

Kariza D.
Roku Forum Moderator

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renojim
Community Streaming Expert

Re: charged my credit card but never sent the merchandise

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You can't trust USPS tracking.  Much like FedEx's, it's practically useless.  When I look up that number it states, "Shipment Received, Package Acceptance Pending".  USPS is slower than molasses these days as is Roku.  Just give it more time.

Roku Community Streaming Expert

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RokuKariza-D
Roku Employee
Roku Employee

Re: charged my credit card but never sent the merchandise

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Hey @ddemaz

We do apologize for the inconvenience this has caused you.

For order-related concerns, it may be more effective to get help from our Support team. You can contact them here: support.roku.com/contactus then choose 'Questions about returning my Roku device or managing my order' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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ddemaz
Level 7

Re: charged my credit card but never sent the merchandise

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Hi Kariza-D

I appreciate your help but the link is not working.

Since you are an employee - can you please talk to some one

The amount is only $31.70 and I still believe that a business entity like Roku shall and can

do something to resolve the issue  but if they don't address this issue then I shall do everything 

within my means for justice.

I am 80 years old retired person and I refused to be fooled and taken advantage of little people 

with very limited resources, like me by big business houses.

Best Regards

Dipankar DeMazumder

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RokuDanny-R
Roku Employee
Roku Employee

Re: charged my credit card but never sent the merchandise

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@ddemaz

Thanks for the post.

As previously stated, for order related issues, please reach out to our support team directly here for your 'Questions about returning my Roku device or managing my order' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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