Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
mcc1234
Level 7

charged after ending free trial a day ahead of time

I had a 7 day free trial for fubo tv. I ended it on the 6th day. Two days later roku charged me 70 dollars for the next month. The subscription is still active and every time I cancel it its still there.

0 Kudos
2 Replies
renojim
Level 21

Re: charged after ending free trial a day ahead of time

All you'll ever get here is the standard response that ends with contact Roku at:
https://support.roku.com/contactus

0 Kudos
DBDukes
Level 14

Re: charged after ending free trial a day ahead of time


@mcc1234 wrote:

I had a 7 day free trial for fubo tv. I ended it on the 6th day. Two days later roku charged me 70 dollars for the next month. The subscription is still active and every time I cancel it its still there.


Just to confirm, you went to this page: https://my.roku.com/account/subscriptions

On that page, you see Fubo TV as an active subscription? And it lists a renewal date? And you tried to cancel from that page?

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
0 Kudos