Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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66
Level 7

changing name and billing information on roku account

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I got a Roku stick for a new LG smart tv. I am located at my son's home with a new tv. I set up a Roku account with my email and credit card. Xfinity will not accept because it is my son's account and I set up Roku on my information. How do I delete and put the roku under his name and address, where the new tv is located.

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renojim
Level 21

Re: changing name and billing information on roku account

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You need to perform a factory reset and start all over again.

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3 Replies
renojim
Level 21

Re: changing name and billing information on roku account

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You need to perform a factory reset and start all over again.

View solution in original post

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Aaronsonbetty
Level 7

Re: changing name and billing information on roku account

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Need to change credit card for billing

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RokuDanny-R
Roku Employee
Roku Employee

Re: changing name and billing information on roku account

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@Aaronsonbetty 

Thanks for the inquiry.

If you need to change the credit card linked to your Roku account, we would recommend logging into your Roku account online at my.roku.com and clicking Update button under Payment method.

For more information about how to update your payment method for your Roku account, visit our Support page here: How do I update or remove the payment method for my Roku account?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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