Accounts, Billing, & Orders

[66]

I got a Roku stick for a new LG smart tv. I am located at my son's home with a new tv. I set up a Roku account with my email and credit card. Xfinity will not accept because it is my son's account and I set up Roku on my information. How do I delete and put the roku under his name and address, where the new tv is located.

[renojim · Accepted solution]

You need to perform a factory reset and start all over again.

[Aaronsonbetty]

Need to change credit card for billing

[RokuDanny-R]

@Aaronsonbetty 

Thanks for the inquiry.

If you need to change the credit card linked to your Roku account, we would recommend logging into your Roku account online at my.roku.com and clicking Update button under Payment method.

For more information about how to update your payment method for your Roku account, visit our Support page here: How do I update or remove the payment method for my Roku account?

Thanks,
Danny