Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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bisco
Level 7

change of mailing address

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How in the heck do I change my mailing address? My order (roku stick) will be delivered to my old address. Nowhere on the site does it tell me how to change it. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: change of mailing address

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@bisco 

Thanks for the inquiry.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: change of mailing address

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@bisco 

Thanks for the inquiry.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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docknee
Level 7

Re: change of mailing address

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I have sent two emails on this issue and no response as of this date.  

Richard

Dr. Richard H. and Joy E. Knee
36 Kiloran Way  
Blairsville, GA 30512
828-541-1223 (Richard Cell Phone)
828-557-5678 (Joy Cell Phone) 
Richard, KM4KLX
Skywarn 9509
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HDMIGuy
Level 13

Re: change of mailing address

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To change your address go https://my.roku.com/account.  Login and go to update payment method.  You will be able to change your billing address there.  I haven't ordered from Roku but I think you can select your billing address when you place an order.

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docknee
Level 7

Re: change of mailing address

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That is the problem, there is no field for address just email.  I cannot find a "edit" address field to either enter a new one or edit an old one.  

 

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HDMIGuy
Level 13

Re: change of mailing address

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@docknee wrote:

That is the problem, there is no field for address just email.  I cannot find a "edit" address field to either enter a new one or edit an old one.  

Don't click on update Account Information.  Click on update Payment Method.   There is no place for email.  Just credit card information followed by Billing Address Information.


 

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