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ddoodle21
Level 7

cbs all access 1 week free trial ending March 3rd

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Hello I had chatted yesterday for a refund for the cbs all access which I was charged for and gonna get as a courtesy how can the cbs all access 1 week free trial be permently removed off my Roku account since I upgraded for the one to end on March 25th? 

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RokuDanny-R
Roku Employee
Roku Employee

Re: cbs all access 1 week free trial ending March 3rd

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@ddoodle21

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: cbs all access 1 week free trial ending March 3rd

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@ddoodle21

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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makaiguy
Community Streaming Expert

Re: cbs all access 1 week free trial ending March 3rd

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@ddoodle21 wrote:

Hello I had chatted yesterday for a refund for the cbs all access which I was charged for and gonna get as a courtesy how can the cbs all access 1 week free trial be permently removed off my Roku account since I upgraded for the one to end on March 25th? 


To unsubscribe:
Log into https://my.roku.com/account/subscriptions. Any currently in force subscriptions you've obtained through Roku will be shown there and may be unsubscribed.

Any subscriptions you've obtained through other services (Hulu, Prime Video, etc.) will have to be unsubscribed through those services.

Any subscriptions obtained directly from the channel will have to be unsubscribed on the channel's website.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
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