Accounts, Billing, & Orders

[jesslaprade2006]

all i want to do is cancel the subscription. i keep getting told that disney plus is thru roku and so im trying to contact the correct people. i cant afford to continue to pay for it. i dont hava a job anymore. my husband lost his job too. we have to cut expenses. 

[renojim]

https://my.roku.com/account/subscriptions

[RokuDanny-R · Accepted solution]

@jesslaprade2006 

Thanks for the inquiry.

To cancel a subscription, you will need to log into your Roku account online at my.roku.com and select Manage you subscriptions.

For more information about managing your subscriptions, visit our Support page here: How do I manage or cancel a Roku-billed subscription?

Thanks,
Danny

[TallC]

Tried your suggestion, did not work.

[RokuDanny-R]

@TallC 

Thanks for the post.

Can you please provide more information regarding the issue you are experiencing?

With more information we will be able to assist you further.

Thanks,
Danny

[MRmikey]

This doesnt helping disney+ doesnt come up in list of subscriptions. 

[RokuDanny-R]

@MRmikey 

Thanks for the post.

If Disney+ does not show up in your list of subscriptions, then you are not being billed for Disney+ through Roku Pay. This mean you most likely have a Disney+ subscription through the channel provider directly. You will need to reach out to Disney+ support for further assistance with your subscription.

You can reach them here: https://help.disneyplus.com/csp

Thanks,
Danny

[jlowrance]

@RokuDanny-R 

Is there a way to make the cancellation immediate? I cancelled my Disney+ through Roku so I can sign up for it through my Hulu - but I'm getting an error message with Hulu because my Disney+ through Roku is still active for 4 more days.

Thanks!

[Mistytripp]

I am trying to cancel Disney plus I can't afford it I need help

[RokuDanny-R · Accepted solution]

@Mistytripp 

Thanks for the post.

We would recommend logging into your Roku account online at my.roku.com and clicking Manage Your Subscriptions to mange your subscriptions.

For more information about how to manage your subscriptions, visit our Support page here: How do I manage or cancel a Roku® Pay subscription?

Thanks,
Danny