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jesslaprade2006
Level 7

cancelling disney plus

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all i want to do is cancel the subscription. i keep getting told that disney plus is thru roku and so im trying to contact the correct people. i cant afford to continue to pay for it. i dont hava a job anymore. my husband lost his job too. we have to cut expenses. 

2 Solutions

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RokuDanny-R
Roku Employee
Roku Employee

Re: cancelling disney plus

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@jesslaprade2006 

Thanks for the inquiry.

To cancel a subscription, you will need to log into your Roku account online at my.roku.com and select Manage you subscriptions.

For more information about managing your subscriptions, visit our Support page here: How do I manage or cancel a Roku-billed subscription?


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: cancelling disney plus

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@Mistytripp 

Thanks for the post.

We would recommend logging into your Roku account online at my.roku.com and clicking Manage Your Subscriptions to mange your subscriptions.

For more information about how to manage your subscriptions, visit our Support page here: How do I manage or cancel a Roku® Pay subscription?


Thanks,
Danny

Danny R.
Roku Forum Moderator

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24 REPLIES 24\
renojim
Community Streaming Expert

Re: cancelling disney plus

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https://my.roku.com/account/subscriptions

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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RokuDanny-R
Roku Employee
Roku Employee

Re: cancelling disney plus

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@jesslaprade2006 

Thanks for the inquiry.

To cancel a subscription, you will need to log into your Roku account online at my.roku.com and select Manage you subscriptions.

For more information about managing your subscriptions, visit our Support page here: How do I manage or cancel a Roku-billed subscription?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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TallC
Level 7

Re: cancelling disney plus

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Tried your suggestion, did not work.

RokuDanny-R
Roku Employee
Roku Employee

Re: cancelling disney plus

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@TallC 

Thanks for the post.

Can you please provide more information regarding the issue you are experiencing?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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MRmikey
Level 7

Re: cancelling disney plus

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This doesnt helping disney+ doesnt come up in list of subscriptions. 

RokuDanny-R
Roku Employee
Roku Employee

Re: cancelling disney plus

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@MRmikey 

Thanks for the post.

If Disney+ does not show up in your list of subscriptions, then you are not being billed for Disney+ through Roku Pay. This mean you most likely have a Disney+ subscription through the channel provider directly. You will need to reach out to Disney+ support for further assistance with your subscription.

You can reach them here: https://help.disneyplus.com/csp


Thanks,
Danny

Danny R.
Roku Forum Moderator
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jlowrance
Level 7

Re: cancelling disney plus

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@RokuDanny-R 

Is there a way to make the cancellation immediate? I cancelled my Disney+ through Roku so I can sign up for it through my Hulu - but I'm getting an error message with Hulu because my Disney+ through Roku is still active for 4 more days.

 

Thanks!

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Mistytripp
Level 7

Re: cancelling disney plus

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I am trying to cancel Disney plus I can't afford it I need help

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RokuDanny-R
Roku Employee
Roku Employee

Re: cancelling disney plus

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@Mistytripp 

Thanks for the post.

We would recommend logging into your Roku account online at my.roku.com and clicking Manage Your Subscriptions to mange your subscriptions.

For more information about how to manage your subscriptions, visit our Support page here: How do I manage or cancel a Roku® Pay subscription?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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