Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Level 7

cancelling a subscription

I canceled my subscription to cbs all acess and it said my free trial was canceled. Does that  mean my paid perscription was canceled? I hope so because I no longer want this service!

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Level 20

Re: cancelling a subscription

As long as you canceled before the free trial ran out, you should be okay.  Otherwise the instant the trial ran out your paid subscription would go into force and you would be charged.

Did you take out your free trial through Roku, or directly with CBS All Access?  If through Roku, log into your account at and make sure the subscription is not shown there as active.  If directly with CBS All Access, do the same on their website.


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