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43robbie43
Level 7

cancelling a subscription

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I canceled my subscription to cbs all acess and it said my free trial was canceled. Does that  mean my paid perscription was canceled? I hope so because I no longer want this service!

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makaiguy
Community Streaming Expert

Re: cancelling a subscription

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As long as you canceled before the free trial ran out, you should be okay.  Otherwise the instant the trial ran out your paid subscription would go into force and you would be charged.

Did you take out your free trial through Roku, or directly with CBS All Access?  If through Roku, log into your account at https://my.roku.com/account/subscriptions and make sure the subscription is not shown there as active.  If directly with CBS All Access, do the same on their website.

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X

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makaiguy
Community Streaming Expert

Re: cancelling a subscription

Jump to solution

As long as you canceled before the free trial ran out, you should be okay.  Otherwise the instant the trial ran out your paid subscription would go into force and you would be charged.

Did you take out your free trial through Roku, or directly with CBS All Access?  If through Roku, log into your account at https://my.roku.com/account/subscriptions and make sure the subscription is not shown there as active.  If directly with CBS All Access, do the same on their website.

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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makaiguy
Community Streaming Expert

Re: cancelling a subscription

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If you have any documentation of when you cancelled the trial, hang onto it just in case ...

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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