Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Pushyt49
Level 7

cancelling CBS al access but still getting billed by the same

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 Cancelled in the middle of March through Roku. Just got billed again by CBS all-access. Definitely paid through entire month after cancellation.

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RokuDanny-R
Roku Employee
Roku Employee

Re: cancelling CBS al access but still getting billed by the same

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@kbarry38 @Pushyt49 

Thanks for the note.

We would recommend looking into your Roku account to manage your subscriptions if you paid for the subscription through Roku Pay. You will need to log into your Roku account on my.roku.com and click Manage my subscriptions

For more information, visit our Support page here: How do I manage or cancel a Roku-billed subscription?

If you do not see the subscription in your Roku account, you will have mostly likely subscribed through the channel provider directly. You will need to contact CBS All Access for assistance managing your subscription. 

You can reach CBS here: https://cbsi.secure.force.com/CBSi/knowledgehome?referer=cbs.com/aa


Thanks,
Danny

Danny R.
Roku Forum Moderator

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kbarry38
Level 8

Re: cancelling CBS al access but still getting billed by the same

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I too cancelled my CBS All Access before the end of my billing cycle and am still getting charged.  Please correct this and let me know.  I realize you are dealing with the restrictions of the situation, but I also find it unacceptable that I cannot contact a person either on chat or on the phone.  Seriously considering cancelling all of Roku.......

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RokuDanny-R
Roku Employee
Roku Employee

Re: cancelling CBS al access but still getting billed by the same

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@kbarry38 @Pushyt49 

Thanks for the note.

We would recommend looking into your Roku account to manage your subscriptions if you paid for the subscription through Roku Pay. You will need to log into your Roku account on my.roku.com and click Manage my subscriptions

For more information, visit our Support page here: How do I manage or cancel a Roku-billed subscription?

If you do not see the subscription in your Roku account, you will have mostly likely subscribed through the channel provider directly. You will need to contact CBS All Access for assistance managing your subscription. 

You can reach CBS here: https://cbsi.secure.force.com/CBSi/knowledgehome?referer=cbs.com/aa


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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kbarry38
Level 8

Re: cancelling CBS al access but still getting billed by the same

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My subscription does say 'will not renew' but I still was charged on my most recent credit card statement.  I cancelled well before the end of the previous billing cycle.

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RokuDanny-R
Roku Employee
Roku Employee

Re: cancelling CBS al access but still getting billed by the same

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@kbarry38 

Thanks for the information.

For billing order related issues, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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jpalamara
Level 7

Re: cancelling CBS al access but still getting billed by the same

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I've tried emailing Roku about this and they said to email CBS. CBS says to email Roku. Should I just call my bank and shut off the card? Ahhhh!!!! Can I get my money back???

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SandmanXX
Level 10

Re: cancelling CBS al access but still getting billed by the same

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Depends on who billed you, who appears on your account that was billed?  They would be the ones to talk to.  Either Roku or CBS.

(3) Roku Ultras 4670X, Samsung Q8 tv, Samsung NU7100 tv, Plex streaming from NAS
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