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bromark
Level 7

can't get Roku to send me a password reset

I can't get Roku to send me a password reset. Yes my email is correct and yes I have given it enough time. I even after waiting for the email that was "on its way" tried a second time. I don't want to set up a new account but I don't see any other options.

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3 Replies
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Roku Employee
Roku Employee

Re: can't get Roku to send me a password reset

@bromark 

Thanks for the inquiry.

If you are trying to change your password, visit our Support pages:
How do I change the email address or password for my Roku account?
How do I access my Roku account if I forgot my email address or password?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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bromark
Level 7

Re: can't get Roku to send me a password reset

I did goto those pages and even got to the page that said it had sent me an email I just never got the email. I went through the process a second time and got to the page that said it had sent me an email and still no email. I finally guessed the right old password and got into my account.

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bromark
Level 7

Re: can't get Roku to send me a password reset

I did go to those pages and even got to the page that said it was sending me an email to reset my password it just never sent me the email. I even went back and did it again with the same result. I finally guess the right old password and got in but with no help from Roku or Roku support.

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