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Level 7

can't get Roku to send me a password reset

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I can't get Roku to send me a password reset. Yes my email is correct and yes I have given it enough time. I even after waiting for the email that was "on its way" tried a second time. I don't want to set up a new account but I don't see any other options.

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Roku Employee
Roku Employee

Re: can't get Roku to send me a password reset

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@Step-02 

Thanks for the inquiry.

We would recommend checking out the steps outlined in our Support page here: How do I access my Roku account if I forgot my email address or password?

For further assistance with account related issues, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: can't get Roku to send me a password reset

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@bromark 

Thanks for the inquiry.

If you are trying to change your password, visit our Support pages:
How do I change the email address or password for my Roku account?
How do I access my Roku account if I forgot my email address or password?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: can't get Roku to send me a password reset

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I did goto those pages and even got to the page that said it had sent me an email I just never got the email. I went through the process a second time and got to the page that said it had sent me an email and still no email. I finally guessed the right old password and got into my account.

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Level 7

Re: can't get Roku to send me a password reset

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I have tried to get Roku to send the code for a password reset, I have not received it. I waited for it since yesterday. My email is correct, please help me.

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Roku Employee
Roku Employee

Re: can't get Roku to send me a password reset

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@Step-02 

Thanks for the inquiry.

We would recommend checking out the steps outlined in our Support page here: How do I access my Roku account if I forgot my email address or password?

For further assistance with account related issues, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Password reset

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Trying to reset password but reset code email is not getting through. How do I resolve this.

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Roku Employee
Roku Employee

Re: Password reset

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@TH1 

Thanks for the note.

Have you checked your spam folder to see if the email was sent there by any chance?

The only way to change the password to your account is to follow the steps provided by our Support page here: How do I change the email address or password for my Roku account?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: can't get Roku to send me a password reset

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i been trying for 2 hours to get into my roku account.

I put in my gmail account and then the password is wrong.

i did a password reset and NEVER got the email.  I checked spam and trash..

 

HELP

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Level 7

Re: can't get Roku to send me a password reset

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support is **bleep**.. i had to make a new account to post this.

why no phone number or chat..

god im upset

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Level 7

Re: Password reset

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Yes, I have requested that my password be reset 3 times and it is not in my inbox or my spam folder.

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