Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
llcooper
Roku Employee
Roku Employee

billing issue

Jump to solution

Hello,

I used to own a Roku TV and downloaded the WWE app.  I subscribed to the service and everything was fine.  But the tv was broken in a move and no longer have a Roku tv.  I have no access to my email or password and have no way of canceling or transferring the subscription.  I tried to contact WWE but that was no help, they said because it was a Roku WWE subscription I would have to do it through Roku.  The info I used to log into the site is a secondary just to be able to reach out for answers as I dont have access to the primary email/password.  Any help would be appreciated.  I dont care about the 10 dollars for the subscription but I cant even watch it so its a waste.

Thank You,

Laura Cooper

0 Kudos
1 Solution

Accepted Solutions
RokuDanny-R
Roku Employee
Roku Employee

Re: billing issue

Jump to solution

@llcooper 

Thanks for the post. 

Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
1 Reply
RokuDanny-R
Roku Employee
Roku Employee

Re: billing issue

Jump to solution

@llcooper 

Thanks for the post. 

Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos