Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
redappleone
Level 10

bank‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌

Jump to solution

i do not have any payment methods in my roku account, this says that on my chromebook here: https://my.roku.com/payment/account and on my roku television in its settings, but i can make purchases to my roku account and on my chromebook here: https://my.roku.com/account/purchases when i click on purchases that i made to my roku account there they say that the purchases registered in my bank account even though none of the details of my bank account are in my roku account here: https://my.roku.com/account/edit, and the purchase says that purchases are usually charged to your payment method on file within twenty-four hours even though i do not have any payment methods in my roku account, this says that on my chromebook here: https://my.roku.com/payment/account and on my roku television in its settings

0 Kudos
1 Solution

Accepted Solutions
DBDukes
Community Streaming Expert

Re: bank‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌

Jump to solution

A couple of things to keep in mind.

First, anything to do with a Chromebook has nothing to do with Roku in any way. Stuff on Chromebook doesn't matter. Set any Chromebook thoughts aside.

Next, Roku TV is a Roku device. It has to be connected to a Roku account. If there's a payment method listed on your Roku TV, that payment method is on your Roku account. So let's focus on this.

On your Roku TV, go to Settings > System > About

Near the top center, it says Roku account, and directly underneath that is an email address. That is the email address of the Roku account to which that Roku TV is associated.

You said you went to https://my.roku.com/account/edit

Is the email address listed there the same as the one on the About screen on your Roku TV?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

View solution in original post

0 Kudos
12 REPLIES 12\
DBDukes
Community Streaming Expert

Re: bank‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌

Jump to solution

A couple of things to keep in mind.

First, anything to do with a Chromebook has nothing to do with Roku in any way. Stuff on Chromebook doesn't matter. Set any Chromebook thoughts aside.

Next, Roku TV is a Roku device. It has to be connected to a Roku account. If there's a payment method listed on your Roku TV, that payment method is on your Roku account. So let's focus on this.

On your Roku TV, go to Settings > System > About

Near the top center, it says Roku account, and directly underneath that is an email address. That is the email address of the Roku account to which that Roku TV is associated.

You said you went to https://my.roku.com/account/edit

Is the email address listed there the same as the one on the About screen on your Roku TV?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

0 Kudos
redappleone
Level 10

Re: bank‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌

Jump to solution

i saw that i had no payment methods on my roku account here: https://my.roku.com/payment/account on my chromebook on google chrome

0 Kudos
DBDukes
Community Streaming Expert

Re: bank‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌

Jump to solution

@redappleone wrote:

i saw that i had no payment methods on my roku account here: https://my.roku.com/payment/account on my chromebook on google chrome


Google accounts have nothing to do with Roku. Focus on Roku. If you cannot focus on Roku, I cannot help you.

I asked you a Yes/No question that you did not answer. I'm gonna ask it again. Please do the following and answer the question.

On your Roku TV, go to Settings > System > About and look at the email address. I'm not asking you to share it with me, I'm simply wanting you to look at it.

On a computer or on a smartphone, doesn't matter, open a Web browser and go to https://my.roku.com/account/edit

Look at the email addres there.

Is the email address there, the same email address on your Roku TV?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

0 Kudos
redappleone
Level 10

Re: bank‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌

Jump to solution

i have to answer tomorrow because i cannot check that today but i can check that tomorrow

0 Kudos
redappleone
Level 10

Re: bank‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌

Jump to solution

the email address is the same

0 Kudos
DBDukes
Community Streaming Expert

Re: bank‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌

Jump to solution

Okay, good.

Now, on the Roku, go to Settings > Payment method.

Does a card show there?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

0 Kudos
redappleone
Level 10

Re: bank‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌

Jump to solution
0 Kudos
redappleone
Level 10

Re: bank‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌

Jump to solution

it is because that my roku account is a yahoo account and the yahoo account has payment information in it

i realized now

0 Kudos
DBDukes
Community Streaming Expert

Re: bank‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌

Jump to solution

I give up. I have no idea what you're really after. Now you got two separate threads running that may somehow be related.

You keep throwing Google Chromecast in the mix. You start talking about Yahoo. I'm not sure what it is you really want.

Someone else may be able to help you. Sorry, I'm not going to be able to help.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

0 Kudos