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Level 7

backordered

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I just pre ordered the new Roku Ultra yesterday order number 102496218 and I just learned it's backordered (whatever that means) I saw in my account the money went back to my account, so does this mean I won't get what I ordered?

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Roku Employee
Roku Employee

Re: backordered

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@Joseph47758 

Thanks for the inquiry.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: backordered

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@Joseph47758 

Thanks for the inquiry.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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