Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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kimmysway54
Level 7

asking how to get it thru the heads that i cancelled last month but still got billed this month

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with roku automated with no live customer service for the issue of not being able to log in to our account, i went onto the roku page that had hbo and deleted it in july -it asked if i was sure and i said yes. you had no reason to charge me for aug payment so i expect 16.03 to be refunded for something i did not have as of july. NO EXCUSES! if you would have had live service this would have been resolved last month! the help pages has nothing to do with the issue of logging in so was worthless---i kept record of when i tried to call and the result i got which was a recording telling everyone to go to the help part---I COULD NOT LOG IN NOR GET LIVE HELP! i have my invoices and so do you---stop playing your games and refund me to the card you had on file which you will find on the invoices. you can afford 16.03 for hbo that we dont have and havnt since july! I'M DONE! i even tried contacting on facebook and got the same automated msg to go to your help but I COULD NOT LOG IN!  All i get is the same run around and invoices for something i could not even watch because i could not log in --would have been resolved last month instead of going thru all of this----i am furious! wont be using roku and putting the word out there to warn others!

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RokuDanny-R
Roku Employee
Roku Employee

Re: asking how to get it thru the heads that i cancelled last month but still got billed this month

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@kimmysway54 

Thanks for the post. I'm sorry to hear about the experience—that's not what we aim for.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you. If you cannot log into your Roku account that you are having issues with, we would recommend submitting a form with your current login that you are using to access the Community.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: asking how to get it thru the heads that i cancelled last month but still got billed this month

Jump to solution

@kimmysway54 

Thanks for the post. I'm sorry to hear about the experience—that's not what we aim for.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you. If you cannot log into your Roku account that you are having issues with, we would recommend submitting a form with your current login that you are using to access the Community.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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amperez67
Level 7

Still charges -subscription cancelled

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I cancelled cbs all access in June and was charged for July, August and now September. Please credit $17.97 and stop charging me!!!!!

ramassen
Level 7

Re: Still charges -subscription cancelled

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Same problem here I just sent this email to support since the phone number get a recorded message that says they are not taking calls because of the virus.

They make it hard to find ways to get in touch with them. A huge wast of time!

I finally found  way to email support on line and sent this -

You keep charging for a channel that was cancelled months ago. You found error from last month after my contacting you and finally refunded my account for that month BUT NOW then the next month YOU CHARGE MY ACCOUNT AGAIN! You do not receive phone calls so HOW DO I GET THE STOPPED!!!

Anything esle I can do?

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ramassen
Level 7

Re: Still charges -subscription cancelled

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Months after cancelling a subscription and being charged in error and finally refunded I find they have me subscribed again!  Just got a new charge. So I have sent them email requesting they fix it.  Should I cancel this AGAIN?

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