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DWMills
Level 7

adding second Roku on Same Account

I have a Roku 2XS mdl: 3100x I have been using many years.
I have now added a streambar mdl:9102R sn:YL00A8199491.
I want to LINK it to my old Roku account.
The streambar is connected to the base TV.
My Roku 2XS is connected to a second TV.
When I try to activate the streambar, it won't accept my old e-mail address.
message is: "the Email you provided isn't working"
(I just used THIS address to reply to customersupport@roku.com)
Is there a way to do this without making a NEW user?

How do I get to the screen for linking?

 

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18 REPLIES 18\
RokuKariza-D
Roku Employee
Roku Employee

Re: adding second Roku on Same Account

Hi @DWMills

Thanks for letting us know about the issue you're experiencing.

Upon checking, you were in recent contact with our Support team and they've sent you an email back on Thursday. We would recommend continuing to work with them to resolve the issue you are experiencing as they would best be able to assist you moving forward.

We appreciate your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Jersey77
Level 7

Re: adding second Roku on Same Account

Hi,

Could I ask if you were able to solve your problem?  I have the exact same issue and I can't find a way, or any info, on how to link my Streambar to my account...

Thanks!

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RokuMary-F
Roku Employee
Roku Employee

Re: adding second Roku on Same Account

Hi @Jersey77,

Welcome to the Roku Community!

We're sorry to hear that you've been having this trouble with activating your Roku Streambar.

We'd like to gather more information about the issue you're running into. 

  • Are you being prompted with an error message?
  • Are you not receiving the email activation?

To help troubleshoot the issue further, follow these links:

How to activate or link your Roku® streaming device | Official Roku Support

How do I set up my Roku® Streambar®? | Official Roku Support 

With more detailed information, we will be able to assist you further.

Best regards,
Mary

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Jersey77
Level 7

Re: adding second Roku on Same Account

Thank you for your answer.

However, I was able to solve my problem by myself.  Apparently, the streambar was already linked to another account (so, it would seem that I bought a used product... :-/)   

I restored the factory settings and was able to link it to my account.

Thanks!

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geardoc47
Level 7

Re: adding second Roku on Same Account

This error is happening AGAIN 02/15/22

"the Email you provided isn't working"

Why?

What EXACT address is your system sending to that "doesn't work"

Both below addresses are from VFEmail.net

DWMills  gets error, Woodstock doesn't

[personal information removed]

Someone from Roku please help

 

 

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RokuMary-F
Roku Employee
Roku Employee

Re: adding second Roku on Same Account

Hi @geardoc47,

Thanks for posting in the Roku Community!

Can you please provide the serial number/device ID on your Roku device that you are trying to link your Roku account?

I'll be able to assist you further from there.
 

Best regards,
Mary

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DWMills
Level 7

Re: adding second Roku on Same Account

I sent THIS msg to your server using "DWMills@vfemail.net"
I received back a MAILER-DAEMON@smtp152.vfemail.net

Hi. This is the qmail-send program at smtp152.vfemail.net.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.
<community@roku.com>:
TLS connect failed: error:14094410Smiley FrustratedSL routines:ssl3_read_bytes:sslv3 alert handshake failure; connected to 209.222.82.253.

PLEASE Why is this error at your server?
Is this why my DWMills@vfemail.net isn't connecting??
Greg



I have (2) units I want to link to the "DWMills@vfemail.net" account.
Neither are linked to "DWMills@vfemail.net" address.
Both are currently linked to "woodstock47@clovermail.net" now.
I want both linked to "DWMills@vfemail.net"
I want ONLY (1) account, "DWMills@vfemail.net".
Thanks, Elizabeth & Greg

1. Roku Express Kitchen   sn: S009519815SW1 mdl: 3930X
2. Roku Streambar       rec-room sn: 2A112A119491    mdl: 9102X

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Strega
Level 17

Re: adding second Roku on Same Account

So this is a little confusing, but... I think DWMills and geardoc47 are the same person?  I'm not 100% sure why you emailed community@roku.com, but I sent an email to that address 10 minutes ago and have not received any bounce/error message.  (I'm not expecting a response from there and I assume you're not either.  It looks like an address used by this web forum for sending emails and probably nothing else.)

Anyway, I'm just letting you know that I can email that address from here.

I do vaguely recall that years ago my webhost said they were removing support older TLS protocols due to a known security hole and anyone who used specified (older) software would have to replace/update - I wonder if this is related.

Then again, this thread says there was an outage yesterday so maybe that affected you? (Edited to add that that thread says it only effect gmail - so maybe not.)

 

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DWMills
Level 7

Re: adding second Roku on Same Account

Roku Employee RokuMary-F

Did you actually receive my msg??

Greg, DWMills, Geardoc47

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