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Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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DWMills
Level 7

Re: adding second Roku on Same Account

It appears that my accessing community@roku.com might have to do with the majority question asked here: why is it so difficult to get multiple roku units to be associated with one (email) account or move to a different  (email) account.

Yes, your msg came through (1st one EVER from any support).

I am waiting for a response from Roku Employee RokuMary-F atm.

[personal information removed]

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RokuMary-F
Roku Employee
Roku Employee

Re: adding second Roku on Same Account

Hi @DWMills,

Thanks for posting in the Roku Community!

Can you please clarify the issue you are experiencing with your Community account?

In regards to your private message, I can confirm that @RokuDanny-R just recently responded to your message. Kindly check your message to see the steps provided on how you can resolve your activation issue.

With more detailed information, we will be able to assist you further.
 

Best regards,
Mary

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Strega
Level 17

Re: adding second Roku on Same Account

By the way, I see that VFEmail says:  "VFEmail utilizes greylisting, public and private blacklists, and the award-winning SpamAssassin to detect spam, which is then discarded and will only appear in your Spam folder if it's potentially legitimate."

Oh my… that sounds like very aggressive filtering for an activation email to punch through.

I used to use greylisting myself on my own email server, but I gave up on it due to delays (at best) and losses (at worst) of other activation emails.

 

geardoc47
Level 7

Re: adding second Roku on Same Account

OK, the end results "appear" to be;

deactivate your old device from your original account.

make a second account with some generic unsecure email service(G***le,etc)

activate your 'new' device on it. Add your old device on it.

deactivate your old ACCOUNT (Yes this appears how it needs to be done)

Then, go to your 'new' unsecure account & "Update your account information". Change your e-mail to your original one.

This then shows the old account address ON YOUR roku device settings.

Why?? who knows.....

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DBDukes
Community Streaming Expert

Re: adding second Roku on Same Account

@geardoc47 

An email address can be tied to one Roku account. If you want a second Roku account, you need a second email address. The address does NOT have to be a different email service; the part before the "@" has to be different, that's all, if you want to use the same domain.

To change a Roku device from one Roku account to a different Roku account, you have to unlink the device from your Roku account (https://my.roku.com and scroll down to the bottom, clicking Unlink where appropriate). Then from the Roku menu, navigate to the Factory Reset option, and perform a factory reset.

Now, the Roku device can be easily tied to a different Roku account.

One other thing to consider. If you are changing the Roku accounts yourself, don't forget to log out of Roku on your Web browser and clear any cookies with "roku" in the name. I would suggest using a different browser, but it's not required, as long as you clear out your Roku information from the browser before doing the part of tying the device to a different account.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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HDMIGuy
Level 13

Re: adding second Roku on Same Account

Millions of Roku users have activated devices using secure email accounts.  Your apparent assertion that VFEmail is the only secure email service is misleading to others on this community.  In my opinion you are making this far too difficult.  Your email client was obviously greylisting your activation emails.  That is NOT at Roku problem.

geardoc47
Level 7

Re: adding second Roku on Same Account

OK, enjoy your security blanket, good luck

 

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nwgregory
Level 7

Re: adding second Roku on Same Account

I have three T.V's, I am paying $41 a month, do I get a discount.

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DBDukes
Community Streaming Expert

Re: adding second Roku on Same Account


@nwgregory wrote:

I have three T.V's, I am paying $41 a month, do I get a discount.


Payin $41/month for what? Roku itself has no monthly fees. Are you subscribed to some services?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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