Accounts, Billing, & Orders

[kpl1]

Roku needs to address this as there are more people with this situation.  I live 6 months in one location (Alaska) and 6 months in another location (Arizona) each and every year.  My credit card billing address is in Alaska.  I opened a bank account with credit card in Arizona so I could have a credit card with an Arizona billing address. I have to change credit cards each time I change locations.  This is ridiculous.  There are help instructions saying one can change the zip code on the settings.  My settings don't show this.  My Roku is Model 3920X  its just a little black plastic thing and a remote.  I recently had to change back to the Alaska credit card as the Arizona credit card got messed up by the bank.  So now I'm in Arizona and get all the TV programs 2 hours late (on Alaska time).  HELP!!!!

[RokuDanny-R · Accepted solution]

@kpl1 

Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

For account, billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.

Thanks,
Danny

[Sickles2078]

How do you remove somebody's account from a Roku TV I just bought from somebody

[RokuTannerD]

@Sickles2078  In order to remove an existing account, you'd need to factory reset the device from Settings>System>Advanced system settings>Factory reset

Then, you'll need to go through the setup process to link the TV to a new Roku user account. You can see how to do this here: 

[Deb_C]

Kpl1   I am wondering if you were able to get the location situation straightened out?  As I am having the same concern but as a new user, I did not know to use a different Credit Card per location.    
There certainly should be easier than using two cards ..    

[TheChadPgh]

So is there an actual solution or just the "Sorry to hear it. Please use the contact us page"? 

[Grahma2]

Apparently still have not fixed it. I am sure you all tried going to Settings with the same lack of success I just had.

[sherrodwendy59]

my roku is showing  texas and  I DON'T have a different address. I don't know where this  came from. I can't get ANY local stuff. I'm in Oklahoma 

[RokuDanny-R]

@sherrodwendy59

Thanks for the post.

You'll want to make sure that you are using an internet connection located in the correct region when creating your account. You can check your IP address' reported location by visiting www.whatismyip.com - If you see an issue, you'll need to contact your ISP to help resolve any issue.

Please keep us posted what you find out.

Thanks,
Danny

[sherrodwendy59]

Do WHAT? I  have had and live in the same place for 7 years and had roku account for 5. Roku just needs a Setting to put in your address.