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Level 7

Your refund is on the way???

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Yesterday I made the purchase of 8 Roku Express devices on the official Roku shopping page. The purchase order has been issued and everything seems to have gone correctly.
Today I woke up and checked my email and I find a message from noreply@roku.com with the subject of the title of this post and the following text:

"Your refund is on the way
We’re initiating a refund to the payment method you used for your order. Please allow for 4-10 business days to see your refund on your account."

 

What could have happened that caused my purchase to be canceled?

Help me.

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Roku Employee
Roku Employee

Re: Your refund is on the way???

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@Telepila 

Thanks for the post.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: Your refund is on the way???

Jump to solution

@Telepila 

Thanks for the post.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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