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Tkwells
Level 7

Wrongfully charged

I canceled a free trial in a timely manner and they tried to say I canceled it two day after my actual cancelation date,thus,charging me for continued subscription.  When I made contact with them,they are in complete denial and say there's nothing they can do. Poor customer service.

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RokuMary-F
Roku Employee
Roku Employee

Re: Wrongfully charged

Hi @Tkwells,

Thanks for the post.

Have you verified that you currently do not have any active subscriptions by logging into your Roku account online at my.roku.com and clicking Manage your subscriptions?
If you were in touch with our Support team recently and still need further assistance, we would continue to reach out to them as they would best be able to assist you moving forward.

Thanks,

Mary

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