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Level 7

Wrongfully charged

This is the second time I have put my Hulu tv on a pause through roku, and have been charged. I called hulu, and they say I have to get a refund from roku. I am frustrated beyond belief. I was out of work for over a month. Now the last $70 has been drained from my account. How do I get a refund with no one here for support? It sure would be nice to eat next week.

Roku Employee
Roku Employee

Re: Wrongfully charged


Thanks for the inquiry.

For billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': They will be able further assist you.


Danny R.
Roku Forum Moderator
0 Kudos
Level 7

Re: Wrongfully charged

Don't listen to that **bleep**! They did this to me also!! Always tell you to screen shot your bank account, yeah right lol.  Then Just tell you that THEY DON'T REFUND PER THEIR RULES!!!