Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

Wrongfully charged for fandango now trolls movie

Hi I was wrongfully charged for a movie , trolls world tour movie. Can I please get the 20$ back. Again I did not order this movie but was charged for it. I have deleted my payment method after the fact because now I fear your accounts are not safe.

0 Kudos
1 REPLY 1\
Community Streaming Expert

Re: Wrongfully charged for fandango now trolls movie

Did you have your account protected with a PIN that must be entered to make a purchase? This is a great protection against stray charges.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
0 Kudos