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Kesi
Level 7

Wrongfully charged by slot game

Crazino Slots wrongfully charged me 49.99 for a coin purchase I didn't ask for. I want my money returned. I didn't use the coins because I didn't ask for them. 

I am also annoyed that I am getting zero help with this. 

I did not "accidentally" purchase coins. Crazino Slots is a terrible app. Most apps make sure you want an item before charging you.

And Roku....... it's on your system there fore you should be equally responsible.    It's stealing for crying out loud !!!

You watch ya'll gonna end up with a class action suit !!

 Please reimburse the $49.99

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1 REPLY 1\
RokuKariza-D
Roku Employee
Roku Employee

Re: Wrongfully charged by slot game

Hey @Kesi

Thanks for posting here in the Community!

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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