Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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renojim
Community Streaming Expert

Re: Wrongful Charge By Roku

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@tracitilton, call Roku support at (816) 272-8106 and choose option 1.

Did you check your subscriptions at https://my.roku.com/account/subscriptions ?

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RokuMary-F
Roku Employee
Roku Employee

Re: Wrongful Charge By Roku

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Hi @tracitilton,

We appreciate you reaching out to us. 
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.

Thanks,
Mary

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Pedro1
Level 7

Re: Wrongful Charge By Roku

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Dropped Hulu 3 months ago. Continue to get charges for ESPN $6.32 and Roku $6.29. These channels are void without the subscrption and need a credit back to my cre3dit card for the charges

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RokuKariza-D
Roku Employee
Roku Employee

Re: Wrongful Charge By Roku

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Hey @Pedro1

Thanks for the post.

We would recommend following @RokuMary-F's suggestion above. Our billing team is the best one to help you with that matter.

Thank you for your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Cu
Level 8

Re: Wrongful Charge By Roku

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Sir the only way to recover charges and stop charges from Roku is too first contest those charges with your credit card company they usually credit your card with those funds and charge it back to Roku.  Then have them issued you a new card, it will have a new number and Roku will not be able to charge to your new card. This was the only way after I was able to get my money back and stop the charges. I tried using Roku team and after 6 months of being told they could not trace or find where the charges were coming from I had them issue me a new card and contested the charges. It took about a month after I did this for the credit card company to refund the money.

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