I was going through a set up process and got out of it before I confirmed. Roku charged me anywy. HOW DO YOU GET AHOLD OF ROKU???????????????
The online support questions that take you in a circle are exhausting and not helpful at all!
Do I go to the bank and report you?
Any chance I can get someone to email me?
Word of mouth is a powerful marketing tool - especially these days in our virtual world.
I would appreciate someone getting back to me.
(816) 272-8106 Select option 1 for account/billing issues.
What do you mean by you were charged for setup? There's no charge for activating a Roku. Did you perhaps get scammed by someone claiming to be Roku support?
Customer Service was excellent once I found this telephone number. But it was a nightmare trying to find it. Thank you!
@mcnicolb wrote:Customer Service was excellent once I found this telephone number. But it was a nightmare trying to find it. Thank you!
Unfortunately Roku like many CE companies prefers to bury its contact options/info - which is especially bad since they just restarted (limited) phone support after a year+ hiatus.
I just tried to call the number and it says I called outside business hours which are 6am-9pm Pacific. I am calling at 8:50pm Pacific.
IME calling any customer service number within 30 minutes of "closing" is a 50/50 proposition.
That being said, once you are able to contact them, you can always leave them a complaint about not being available for the full service hours window.
I'm guessing the queue is longer than 10 minutes, so there's a good chance someone was there until 9:00 if not later.
I think they meant they were setting up a channel through Roku, like Netflix or something. Not that they were setting up ROKU