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ABDB
Level 7
‎11-30-2019 04:20 AM

Will not accept any of my 3 email addresses as the user

I already have an account using 1 of 3 email addresses I used to open my Roku account. The Roku sign-in will not accept ANY of the 3. What should I do?
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5 Replies
atc98092
Level 21
‎12-01-2019 03:45 PM

Re: Will not accept any of my 3 email addresses as the user

@ABDB wrote:
I already have an account using 1 of 3 email addresses I used to open my Roku account. The Roku sign-in will not accept ANY of the 3. What should I do?

Tomorrow the Roku forum moderators will be online, and they can attempt to assist you. You could also send a private message (PM) to either @RokuTannerD or @RokuDanny-R with your personal information. Please don't post anything personal, like email addresses, name or address, here on the forum.

Dan
Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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RokuDanny-R
Roku Employee
Roku Employee
‎12-02-2019 12:11 PM

Re: Will not accept any of my 3 email addresses as the user

@ABDB 

Thanks for letting us know about the issue that you are experiencing.

Please send me a PM with your Roku account email addresses, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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jokasak
Level 7
‎12-08-2019 12:39 PM

Re: Will not accept my gmail address

Hi

I reviewed my account info and it is correct but when i enter to complete install for new ROKU PREMIERE

it says does not recognize password. i did notice a period after my gmail address that I did not put there but will not allow me to remove 

I tried to do new password and removed cookies like someone said in community but no luck.

Thank you

JK

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atc98092
Level 21
‎12-08-2019 12:43 PM

Re: Will not accept my gmail address

One of the forum moderators @RokuDanny-R or @RokuTannerD can probably assist you with this tomorrow during business hours. 

Dan
Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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RokuTannerD
Level 19
‎12-09-2019 11:28 AM

Re: Will not accept my gmail address

@jokasak  Thanks for the note. You'll either need to reset your password, log into the account and update your email address accordingly to correct the spelling, or you can create a new Roku account. Periods (.) are usually ignored by Gmail email addresses, so try entering your email including the period into the 'Forgot your password' field on our website to see if you receive the password reset email. 

For additional help and support with your account or billing issue, please reach out to our support team here: https://support.roku.com/contactus

 

Thanks,

Tanner

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