Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Dabadabadoo
Level 7

Why won’t my new Roku Express+ let me sign in to my existing Roku account

I just bought a new Roku Express+ for my daughters room and when I went to sign into my Roku account it just says “We’re sorry, the email you provided isn’t working” it works on my TV and I retyped it multiple times.

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2 Replies
DBDukes
Level 16

Re: Why won’t my new Roku Express+ let me sign in to my existing Roku account

Roku is having some service issues at the moment: https://downdetector.com/status/roku/

DBDukes
https://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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makaiguy
Level 21

Re: Why won’t my new Roku Express+ let me sign in to my existing Roku account

I ran into the same thing. There was a problem at Roku's end with the activation system last evening (15 April, 2021). It was fixed after an hour or so.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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