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Dabadabadoo
Level 7

Why won’t my new Roku Express+ let me sign in to my existing Roku account

I just bought a new Roku Express+ for my daughters room and when I went to sign into my Roku account it just says “We’re sorry, the email you provided isn’t working” it works on my TV and I retyped it multiple times.

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2 REPLIES 2\
DBDukes
Community Streaming Expert

Re: Why won’t my new Roku Express+ let me sign in to my existing Roku account

Roku is having some service issues at the moment: https://downdetector.com/status/roku/

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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makaiguy
Community Streaming Expert

Re: Why won’t my new Roku Express+ let me sign in to my existing Roku account

I ran into the same thing. There was a problem at Roku's end with the activation system last evening (15 April, 2021). It was fixed after an hour or so.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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