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Level 7

Why was my Roku device Order cancelled?

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I ordered a Streaming Stick + on the 28th of June. On the 29th I received an email telling me that a refund had been initiated. My order says it is cancelled.

Why am I not allowed to order a streaming stick plus?

Order No: 102395340

I did send a message to Customer Service, but I received no acknowledgement or response in 24 hours, so I am unsure if it actually went through.

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Roku Employee
Roku Employee

Re: Why was my Roku device Order cancelled?

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@nexist418 

Thanks for the post.

Please be aware that there may be a delay in response time from our Support team during this period. Please be patient as our Support team is doing their best to reach out to every customer that is experiencing an issue.

If you have not heard back from our Support team within 1-2 business days, please feel free to send me a PM and I will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: Why was my Roku device Order cancelled?

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@nexist418 

Thanks for the post.

Please be aware that there may be a delay in response time from our Support team during this period. Please be patient as our Support team is doing their best to reach out to every customer that is experiencing an issue.

If you have not heard back from our Support team within 1-2 business days, please feel free to send me a PM and I will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: Why was my Roku device Order cancelled?

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I would like to know why my order was canceled? I did not have any problem with billing. My order number is 102407107

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Level 7

Re: Why was my Roku device Order cancelled?

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I Would direct message RokuDanny-R if you haven't heard back in a week.

I never found out why I was canceled, but I was told to reorder and the second one did arrive.

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Level 7

Re: Why was my Roku device Order cancelled?

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Perfect, thanks!

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Roku Employee
Roku Employee

Re: Why was my Roku device Order cancelled?

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@Juande0313 

Thanks for the inquiry.

For account, billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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