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jadeluu79
Level 7

Why my automatic payment when up from $6.99 to $10.99/month

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Why my automatic payment when up from $6.99 to $10.99/month. How can I cancel the discovery plus channel?

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RokuKariza-D
Roku Employee
Roku Employee

Re: Why my automatic payment when up from $6.99 to $10.99/month

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Hi @jadeluu79

Thanks for the post.

You can cancel your subscription directly on your TV screen by following the steps below: 

  1. Press the Home button on your Roku remote.
  2. Highlight the channel you wish to cancel using the directional pad in the center of your Roku remote.
  3. Press the Star button on your remote to open the options menu.
  4. Select Manage subscription to view the renewal date and access additional options.
  5. To unsubscribe, select Cancel subscription. A message will appear confirming the duration of continued access, content, and services.
  6. When prompted, select Cancel subscription. Roku will display a message confirming cancellation and your last day of access.
  7. Select Done.

For instructions on how to cancel a membership via our website, feel free to visit this link: How do I unsubscribe or cancel my subscription?

I hope this helps!

All the best,
Kariza

Kariza D.
Roku Forum Moderator

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1 REPLY 1\
RokuKariza-D
Roku Employee
Roku Employee

Re: Why my automatic payment when up from $6.99 to $10.99/month

Jump to solution

Hi @jadeluu79

Thanks for the post.

You can cancel your subscription directly on your TV screen by following the steps below: 

  1. Press the Home button on your Roku remote.
  2. Highlight the channel you wish to cancel using the directional pad in the center of your Roku remote.
  3. Press the Star button on your remote to open the options menu.
  4. Select Manage subscription to view the renewal date and access additional options.
  5. To unsubscribe, select Cancel subscription. A message will appear confirming the duration of continued access, content, and services.
  6. When prompted, select Cancel subscription. Roku will display a message confirming cancellation and your last day of access.
  7. Select Done.

For instructions on how to cancel a membership via our website, feel free to visit this link: How do I unsubscribe or cancel my subscription?

I hope this helps!

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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