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Khaldejahtaylor
Level 7
‎03-16-2021 11:36 AM

Why is my card being charged something I didn’t buy or $54.99

Why is my card being charge 54.99 when I didn’t purchase anything 

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RokuMary-F
Roku Employee
Roku Employee
‎03-16-2021 11:49 AM

Re: Why is my card being charged something I didn’t buy or $54.99

Hi @Khaldejahtaylor,

Thanks for the post.

We would highly recommend creating a Roku PIN for your account to avoid any further unwanted purchases on your Roku account in the future. For more information about using a Roku PIN, visit our Support page here: How do I create or update the PIN for my Roku account?
For further assistance with account and billing-related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.
Thanks,

Mary

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