Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Anonymous
Not applicable

Why is a credit card needed if there is no monthly charge?

Why am I asked to provide a credit card if there are no monthly payments?

(I could not find a place to 'submit my question' anywhere, so that is why I made a new topic)       

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4 Replies
Level 7

Re: Why is a credit card needed if there is no monthly charge?

When I installed my Roku, it didn't ask me for a credit card.  I did have to use one when I added Hulu to my account. Are you sure you didn't inadvertently sign up for some other service also?

- John85 -


@Anonymous wrote:

Why am I asked to provide a credit card if there are no monthly payments?

(I could not find a place to 'submit my question' anywhere, so that is why I made a new topic)       


 

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Anonymous
Not applicable

Re: Why is a credit card needed if there is no monthly charge?

I just signed up and it asked for CC information and I see that adding CC info is in the process as per the videos. I haven't even purchased the device yet.  

 

 

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Level 17

Re: Why is a credit card needed if there is no monthly charge?

The same reason a hotel takes your credit card when you check in, even if you have a pre-paid reservation, in case you incur some additional charges. 

With a Roku you could rent a movie, watch a pay per view event, or subscribe to a premium channel.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Level 17

Re: Why is a credit card needed if there is no monthly charge?

But if you really want to register without giving them a payment method you can go here:
https://my.roku.com/signup/nocc
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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