Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Rburras
Level 7

Why have I been charged?

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Last night a payment came out of my account for “roku channel card” in the amount of $11.78 my account does not show payment history and support will not work. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Why have I been charged?

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@Rburras 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Why have I been charged?

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@Rburras 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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QuiltLady4
Level 7

Re: Why have I been charged?

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Why an I being charge  ever month ? i have neve have given you information on my account. i do not use Roku. please stop charging my account.    Carole Reimold 

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renojim
Community Streaming Expert

Re: Why have I been charged?

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@QuiltLady4, contact your financial institution and find out who is scamming you.

Roku Community Streaming Expert

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