Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Mercedesortega8
Level 7

Why don’t I get an email that my subscription is about to be renewed?

Why am I not notified that my subscription was going to be renewed? EVERY SINGLE COMPANY IVE EVER HAD A SUBSCRIPTION FOR DOES THIS. Why doesn’t roku. They slap you with a surprise $100 charge. Why? I didn’t even get an email saying hey we stole $100 from your account. BTW. Wow was I the **bleep**. I had to notice it on my own. Then when I cancel 3 days after  it renewed it said hey, your subscription is cancelled so that’s great but no refund for you idiot. We keep your money. Thanks,  Thanks bunches.

0 Kudos
2 Replies
RokuMary-F
Roku Employee
Roku Employee

Re: Why don’t I get an email that my subscription is about to be renewed?

Hi @Mercedesortega8,

We appreciate your patience regarding this matter. I understand that you are posting about your Roku subscription and charges.

For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.

Please let us know if there's anything else we can help you with.

Thanks,

Mary

0 Kudos
makaiguy
Level 21

Re: Why don’t I get an email that my subscription is about to be renewed?


@Mercedesortega8 wrote:

Why am I not notified that my subscription was going to be renewed? EVERY SINGLE COMPANY IVE EVER HAD A SUBSCRIPTION FOR DOES THIS. Why doesn’t roku. They slap you with a surprise $100 charge. Why? I didn’t even get an email saying hey we stole $100 from your account. BTW. Wow was I the **bleep**. I had to notice it on my own. Then when I cancel 3 days after  it renewed it said hey, your subscription is cancelled so that’s great but no refund for you idiot. We keep your money. Thanks,  Thanks bunches.


Every streaming subscription with which I am familiar, either through a third party like Roku or directly with the channel, is nonrefundable. You are pre-paying for a specified subscription period and it auto renews when that period runs out. When you cancel the subscription it prevents the auto-renewal but the subscription stays in force until the balance of the pre-paid period expires.

These conditions are explained on screen and must be accepted when subscribing (you know, all that stuff you don't bother to read at the time).

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos