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jacobsenfamily
Level 8

Why does roku refuse to deal with me?

So I was a beta tester for the voice remote and didn't really like it. Within 2 weeks of getting it I wrote customer service and left a novel of my opinion about it and requested to return it for a refund.

What happened to that 30 day guarentee hu?

They even sent me a fedex label to return it so I did. Months later now they refuse to acknowledge me and I get bull generic emails back. Social media is not my thing so here I am.

Can I seriously even get a replacement? Mine could have just been bad.

The tracking number THEY provided for fedex:: 971132016089 returned and delivered to them.

I get big business and all. I was hoping roku was better than that.

I have seriously 8 rokus on my account and they would screw me over $30?

Why steal $30 from me? They have product and money!!!!

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3 Replies
makaiguy
Level 21

Re: Why does roku refuse to deal with me?

I would blame this on ineptitude rather than malcious intent.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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RokuMary-F
Roku Employee
Roku Employee

Re: Why does roku refuse to deal with me?

Hi @jacobsenfamily,

Thanks for posting in the Roku Community! 
Rest assured that I’ve escalated your RMA support follow-up. Keep an eye on your email, a member of our support team will be in contact.
We sincerely appreciate your patience and we are working on ways to better improve this process.
Thanks,
Mary

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jacobsenfamily
Level 8

Re: Why does roku refuse to deal with me?

.....still waiting.....

 

 

............(crickets chirp).........

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